Nexus Web Design Terms and Conditions
POLICIES AND PROCEDURES
Nexus Web Design is dedicated to quick and courteous customer service. Our customers and clients are what keeps our business going strong and we strive to ensure that we keep them happy. We work to resolve quickly and efficiently.
Below you will see our current policies and procedures. If you are thinking of working with us and joining the family of Nexus clients then please read over these guidelines and be sure to notify us of any questions you may have.
NEXUS WEB DESIGN POLICIES
Hours of Operation
The hours of operation for Nexus Web Design are Monday – Friday, 9am – 6pm, Pacific Standard Time, Saturdays by appointment only and we are closed on Sundays. Feel free to reach us by phone during our normal business hours.
Phone calls should be directed to our office number, (909) 646-2537 and be made during our normal business hours unless you are having an emergency with your website and it is after hours, in which case you can contact Prophet on his cell phone.
Any requests for updates or questions regarding your site should be sent via email to email@example.com All emails received will be responded to as quickly as possible. Updates are usually completed between 24-48 hours and we will respond by email when the updates are complete. Most updates will be completed same day. If it will take longer, we will inform you via email or by phone.
All new clients will be quoted a price based on the type of site and the amount of time and work it will take to complete the site. Most site fall into one of our price categories found on our SERVICES PAGE.
Once we agree on a price, the website will be started once all files and initial deposits are received. Initial deposit consists of 50% of total amount of the website. We ask that the initial deposit and all files be submitted at the same time to ensure that the website is completed in the amount of time requested.
The duration of build time depends on what type of site is being built and client will be given an estimate of time once the type of site being built has been determined. The average time is 5–7 BUSINESS DAYS. The remaining balance will be due once site is live on the Internet. Final payment must be received no later than 1 week from date of launch or site will be suspended until payment is made.
Submission of Files
Any and all pictures for your site must be submitted via email. Hard copies of photos in the mail or on disc will no longer be accepted for the building of your site. Please submit photos in jpeg, gif, Tif or PNG format. Any and all music and/or video required for your site must also be sent via email or snail mail on disc to our address. The best formats for music are mp3 or wav files and for video, mpg’s, avi or flash files are best but we will accept a dvd as well.
All files can be sent via email to firstname.lastname@example.org
All hosting payments are due every first week of the month. All credit cards on file are charged anywhere from the 1st – 5th of each month for the hosting fee. All invoices are sent at that time as well by email.
Payment for the construction of sites can be made by cash, check, money order, credit cards or paypal. For hosting, we request a credit card to keep on file for your account that can be charged monthly or we can send you payment requests in PayPal. You may also send in a monthly check for your hosting payments.
Delinquent accounts are those that are 2 months overdue or more. You will be notified in your second month’s billing that your account is heading into delinquency and that your account must be brought up to date immediately before it goes past the two month grace period.
If your account goes into a third month and payment still has not been received, you will receive notice in that month’s invoice that payment must be received by the end of that week. If payment is not received, your site will be suspended. Your site will be turned back on only once payment for the past due amount is received. If your site is still suspended by the end of the third month it will be terminated and your files will be deleted from our server unless other arrangements are made. Every account exceeding the traffic of 5GB will be charged $35 per every additional GB of traffic at the end of the month.
Please be advised that once a payment is made to Nexus Web Design, for either a deposit, balance or payment in full, for the construction of a site or service, or for a monthly hosting, no refunds will be made.
To be clear: NO REFUNDS ARE GIVEN
Thank you for your business.
Nexus Web Design